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Here at Charterhouse we understand the importance of customer service, and the difficulty of dealing with a company you do not know, or buying or selling at auction when it is not something you are familiar with. We are always happy to help with any queries or questions. Your experience with us matters to us. Here are some comments from previous customers:

About the service we offer our buyers:

I greatly appreciated the integrity of the advice received from the staff at Charterhouse in relation to the Alvis motor car offered at auction by Charterhouse. On the basis of telephone discussion and your description of the car, I was confident to travel from Australia to the UK and the beautiful Shepton Mallet, Somerset area for the Auction.
The Alvis was absolutely as described and this gave me the confidence to successfully bid at your auction.
It was a pleasure to meet the various Charterhouse staff who went out of their way to assist in the purchase process. I am grateful for the honest, professional assistance and advice in all aspects; financial through to the matters relating to delivery and shipment.
Please convey to all at Charterhouse my gratitude for their exceptional assistance, involvement and professionalism in the process and adventure of purchasing the Alvis motor car.

Kind regards & many thanks
Peter Mackay

Car auction vendor:

Thank you Abigail and many many thanks to Richard and the rest of the team for all your hard efforts. You made the whole process very easy for me as it was very difficult for me to part with my pride and joy as you probably noticed on the day so my wife is very happy its finally over.

Kind regards
Andrew Parry